In recent years, thousands of Americans have been inundated with robocalls, automated phone calls that often deliver prerecorded messages. One major source of such calls has been Credit One Bank and its affiliates, who allegedly made thousands of unsolicited robocalls between 2014 and 2019 without obtaining prior consent. Now, in 2025, this controversy has culminated in a $14 million class-action settlement aimed at compensating those affected.
If you suspect you received these unwanted calls or want to know more about the settlement, this comprehensive guide will walk you through everything, from the background and legal framework to how to file a claim, eligibility criteria, payment timelines, and your next steps.
Table of Contents
What Is the Credit One Bank Settlement About?
Between 2014 and 2019, Credit One Bank and its affiliates reportedly used automated calling systems to contact consumers via robocalls and prerecorded messages. These calls were placed without prior express consent, often targeting both customers and non-customers alike. Many recipients never authorized or expected these calls, leading to frustration and privacy concerns.
The lawsuit against Credit One Bank alleges violations of the Telephone Consumer Protection Act (TCPA), a federal law that protects consumers from unwanted automated calls. Instead of facing a prolonged legal battle, Credit One has agreed to a $14 million settlement fund intended to provide financial compensation to affected individuals.
This settlement does not require the bank to admit any wrongdoing, but it enables eligible individuals who received such calls to claim a share of the settlement money.
Understanding the Telephone Consumer Protection Act (TCPA)
To grasp why this settlement is important, it helps to understand the TCPA, which was enacted by Congress in 1991. The TCPA’s main goal is to protect consumers from intrusive and unwanted telephone solicitations, especially those delivered through automated systems.
Key Provisions of the TCPA:
- Prohibits making robocalls or sending texts to cell phones without the recipient’s prior express written consent.
- Restricts the use of prerecorded voice messages.
- Requires telemarketers and companies to maintain “Do Not Call” lists and honor requests to opt out.
- Authorizes consumers to sue for damages when violations occur.
Violations of the TCPA can result in significant financial penalties and class-action lawsuits, as in this Credit One Bank case.
For more official details about your rights under the TCPA, the Federal Communications Commission (FCC) offers a helpful consumer guide here: www.fcc.gov
Details of the $14 Million Settlement Fund
The total settlement amount agreed upon is $14 million. This sum will be allocated to pay claimants, cover attorney fees, court costs, and the administrative expenses involved in managing the claims process.
Here is a rough breakdown of how the funds will be used:
| Category | Estimated Amount |
|---|---|
| Total Settlement Fund | $14,000,000 |
| Attorney and Court Fees | 25% to 30% (~$3.5 million to $4.2 million) |
| Settlement Administration Costs | Approximately $1 million to $2 million |
| Remaining Funds for Claimants | Around $8 million to $9 million |
How Much Will Each Eligible Individual Receive?
Individual payments will depend on:
- The total number of valid claims submitted.
- Whether claimants can provide proof (such as phone bills or call logs) verifying they received robocalls.
- The amount remaining after all fees and administrative costs are deducted.
Estimates suggest payouts will range between $100 and $1,000 per claimant. Those who provide strong evidence of unsolicited calls may receive higher amounts, though documentation is not mandatory.
Who Qualifies for Compensation?
The settlement agreement sets specific eligibility criteria for individuals who can file a claim:
- Timeframe: You must have received robocalls or prerecorded calls from Credit One Bank or its affiliates between 2014 and 2019.
- Consent: You did not give prior express consent to receive automated calls from Credit One.
- Phone Number Verification: You must be able to verify ownership or usage of the phone number that received these calls during the stated period.
You do not need to have been a Credit One customer to qualify. Many calls were mistakenly placed to wrong numbers or individuals with no previous relationship to the bank.
Even if you are unsure about your eligibility, it’s recommended to submit a claim. The claims administrator will verify information against call records and data sources.
How to File a Claim: Step-by-Step Instructions
The claims process will be centralized on an official settlement website that becomes active after court approval. Here’s what to expect and prepare:
What You Need Before Filing:
- Your full legal name and valid contact information.
- Phone number(s) that received the robocalls.
- Approximate dates or periods when the calls occurred (if known).
- Any supporting documentation (optional but helpful), such as phone bills or screenshots.
- A signed declaration under penalty of perjury affirming the truthfulness of your claim.
Filing Steps:
- Wait for official court approval and the launch of the settlement claims website.
- Access the claims portal and create an account if necessary.
- Fill out the online claim form with all required details.
- Upload supporting documents if available.
- Review your submission carefully, then submit your claim.
- You will receive a Claim ID or confirmation number for future reference.
Important Notes:
- The claims filing period will typically remain open for 60 to 90 days.
- You may receive notices by mail or email, including pre-filled claim forms or unique claim numbers for faster submission.
- You have the option to opt out of the settlement if you choose not to participate.
- You can also file an objection if you disagree with the settlement terms before the deadline.
- Failure to file a claim by the deadline will forfeit your right to compensation.
Expected Timeline for Claim Processing and Payments
The settlement process follows several stages, each with its timeframe:
| Process Stage | Estimated Timeframe |
|---|---|
| Final Court Approval | Pending, to be scheduled |
| Settlement Website Launch | Within 30-45 days post-approval |
| Claims Filing Period | 60-90 days after website launch |
| Claims Review and Verification | 3-5 months after claims window closes |
| Initial Payment Disbursement | 3-5 months after the claims window closes |
What Should Eligible Individuals Do Now?
If you believe you qualify for the Credit One settlement, here’s what you can do to prepare:
- Stay alert for official settlement notices sent by mail or email.
- Collect any records, like phone bills or call logs, that document the unsolicited calls.
- Monitor announcements regarding the launch of the settlement website.
- File your claim as soon as possible once the claims portal opens.
- Choose your preferred payment method, options may include direct deposit, mailed check, or digital wallets.
- Keep records of your claim submission and communications.
Participating in the settlement helps protect your consumer rights and hold companies accountable for telemarketing practices.
Quick Queries
Q1: Who qualifies for the Credit One Bank $14 million settlement?
Anyone who received unsolicited robocalls from Credit One Bank or its affiliates between 2014 and 2019 without giving prior consent can file a claim.
Q2: Do I need proof that I received robocalls to get compensated?
Proof, such as phone bills or call logs, can improve the likelihood of a higher payout, but it is not mandatory to submit a claim.
Q3: How will I receive my settlement payment?
Payments may be issued via mailed check, direct deposit, or digital platforms such as PayPal or Venmo, depending on your selection during claim submission.
Q4: What happens if I miss the deadline to file a claim?
Missing the claims deadline means you forfeit your right to any settlement compensation.
